Terms of purchase
The essentials of buying from the LOMÁS+ online store, in a few words.
Prices and payment
Prices are in US dollars (USD) and include VAT. You pay by bank transfer or with Deuna: when you place your order we email you the payment details (they are also on your order page) and you send us the receipt on WhatsApp. Your order is confirmed once we verify the payment; then you get the confirmation by email and we prepare it.
Shipping within Ecuador only
We deliver to all 24 provinces of Ecuador, Galápagos included. For now there is no international shipping or store pickup. The shipping cost is shown before you place your order.
Delivery times
Delivery times depend on the city and the courier; we will confirm them when we ship your order. Once shipped, we email you the tracking number, which you will also see on your order page.
Exchanges and returns
If your plush arrives damaged or isn’t the one you ordered, message us on WhatsApp within 7 days of receiving it, with a photo, and we will replace it or refund you. For other changes, write to us and we will find a solution.
Invoice
We issue the invoice with the details you give us at checkout. From USD 50 the invoice requires an ID, RUC or passport.
Customer account (optional)
You can shop without an account. If you create one, you are responsible for keeping your password safe and your details accurate; with it you see your orders (after confirming your email) and check out faster. You can delete it any time from “My account”: orders are kept with no link to the account, as tax law requires. Accounts are for adults.
Contact
For any question about your order, message us on WhatsApp from the site button or from your order page.
Your data and privacy
What data we ask for when you buy, how we use it and how to ask us to correct or delete it is explained in our privacy policy.